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Government Complaint Manager Solution

Eskel Porter’s Government Complaint Manager solution is powered by Microsoft Dynamics CRM and is a complete “out of the box” solution for the citizen management, tracking and resolution of public complaints submitted to a government organization.

Government Complaint Manager is specifically designed as a software for government to provide better customer service through centralizing, organizing and distributing public concerns in order to respond effectively and promptly. With Complaint Manager Government, government agencies can:

• Make fast, informed decisions. Because inquiries are maintained in a centralized database, call center and customer service staff easily access the history in a variety of ways. For example, “How many people have called about that dangerous intersection?” and “Show me all the complaints made by Mr. Jones?” That allows service personnel to make faster, more information decisions.
• Respond quickly, in a variety of ways. All communications — phone, email, fax and letters are maintained within the record history.
• Gain insight. Because government organizations will be able to easily categorize complaint information it can greatly improve insight into the types of complaints that are being submitted and make business decisions to proactively reduce complaints in the future. Additionally with the built in workflow capabilities business processes can be automated to further reduce inefficiencies and reduce response times to constituent resolution.

Government Complaint Manager powered by Microsoft Dynamics CRM is specifically a CRM for government which is why it correctly leverages the tight integration this development platform offers with Microsoft Office; including Word, Excel and Outlook. With the common Microsoft Office look and feel the application is incredibly easy to use and navigate. This integration makes Complaint Manager easy to use providing anywhere-access to your organizations cases and complaints via Internet Explorer, giving you a 360 degree view of all activities, tasks and communication associated with processing complaints and cases from a single application view. This solution is available either on-premise or in-the-cloud.

If you are federal, state or local government looking for a way to improve automation, decrease costs and serve the public, contact Eskel Porter today! You can reach us at info@eskelporter.com or 916-492-1212.

Eskel Porter Consulting Inc. 723 S Street Sacramento, CA 95811 info@eskelporter.com Eskel Porter. Great People. Great Solutions.